iOS - Supervising Your iOS Demo Device

In this quick walkthrough we're going show you how to supervise your iOS device for additional demo capabilities in the Testdrive AirWatch environment.

Supervising your iOS device allows a more granular level of management and additional capabilities with AirWatch. Typically corporate or school issued devices are supervised so that those organizations are able to achieve these advanced management capabilities. For more information on device supervision and AirWatch's integration with Apple Configurator 2 see the  guide in myAirWatch.

Walkthrough Summary

  • Download Apple Configurator 2 to your Mac OS X machine
  • Connect your iOS device to your Mac OS X machine via a lightning cable
  • Supervise the iOS device via Apple Configurator 2 
  • In order to complete this process please make sure you have the following:

    • An unsupervised iOS device
      • Ensure "Find my iPad/iPhone" is off under Settings > iCloud > Find my iPad/iPhone.
      • You can check if the device is supervised already by navigating to Settings > General > About. If the device is already supervised a message similar to "This iPad is supervised by ___" will appear under the name section.
      • Note: This process will factory reset the device removing all information. Please use a demo device you are comfortable factory resetting.
    • Lightning Cable
    • Mac OS X machine

    Video Overview

    First, open the App Store on your Mac and install Apple Configurator 2. 

    Next, connect your iOS device to your machine with a lightning cable. You may need to select "Trust this Computer" on the iOS device. 

    Open Apple Configurator 2 on your OS X device and ensure your iOS device shows up in the "All Devices" section in Apple Configurator 2. 

    Double click your device in the device list view to open the detail view and select "Prepare" from the top menu.

    Next, we will walk through the Apple Configurator 2 settings prompts. Select "Manual" for the configuration method.

    Choose "Do not enroll in MDM" for this scenario so that you are able to enroll and unenroll your device into multiple environments and demo flows.

    Check off "Supervise devices".

    Choose or create the organization of your choice for the device. Once the device is supervised a message will state "This iPad is supervised by {Organization Name}" in the device settings.

    Choose the iOS Setup Assistant prompts you would like the device to display after it has been factory reset and select "Prepare".

    If your device was not out of the box and had been previously configured you will need to select to restore the device. This process will factory reset the device so ensure you are using a demo device that can be reset.

    Apple Configurator will take a few moments to configure the device.

    After the configuration is complete the device will power on with the "Hello" message. Complete the initial prompts including connecting to wifi, configuring an Apple ID, etc until you reach the home page.

    Finally, you can confirm your device is supervised by navigating to Settings > General > About. The organization name that was chosen in Apple Configurator will display in the supervision message under the "Name" field.

    Walkthrough Summary

  • Download Apple Configurator 2 to your Mac OS X machine
  • Connect your iOS device to your Mac OS X machine via a lightning cable
  • Supervise the iOS device via Apple Configurator 2 
  • Check out the TestDrive Support KB for further walkthroughs, FAQs and information regarding the VMware Global Demo Environment.

    For support or to report issues with any of the demo systems please send us an email.